Last updated: 20 October 2026.
Who we are
Tek24 Ltd provides business IT services. This notice explains how we handle personal information collected through this website. To ask about your information or exercise your privacy rights, use our contact form and put “Privacy request” in the subject. You do not need to agree to marketing to make a privacy request.
Information we collect
When you send an enquiry, we receive the name, email address, telephone number, subject and message you provide. If you use live chat, we receive your messages and any contact details you choose to provide. Our website and service providers may also process technical information such as IP addresses, browser details and security logs. Please do not send passwords, payment details or unnecessary sensitive information through the form or chat.
Why we use information
We use enquiry information to respond to requests, discuss services and manage business communications. Our lawful basis is our legitimate interest in responding to business enquiries and operating a secure website. Where you personally request steps before entering a contract with us, those steps may instead be necessary for that contract.
Website enquiries are used to respond to your request. We do not add website enquiries to marketing campaigns.
Who receives information
Information is handled by authorised Tek24 staff and providers needed to operate the website and respond to you. The current website uses hosting and content delivery services, SMTP2GO for outgoing website email, tawk.to for live chat, Google reCAPTCHA for spam protection and Wordfence for website security. Calendly booking and TeamViewer remote-support links take you to separate services with their own privacy information. Some providers operate internationally, so information may be processed outside the UK. Contact us for information about the providers handling your enquiry, their processing locations and applicable transfer safeguards.
How long we keep information
We delete closed, unsuccessful website enquiries and closed chat transcripts after 90 days, unless a specific ongoing support matter, dispute or legal obligation requires longer retention. If an enquiry becomes a customer relationship, relevant service records are managed under a separate customer retention policy.
Cookies and similar technologies
The website uses technologies to support security and functionality. Live chat and reCAPTCHA are third-party services. These services may process technical information when they load or when you use them. You can also contact us by telephone on 0208 938 8805. We provide links to the relevant providers’ privacy information below.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction or portability, and may object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. Use our contact form and select a subject of “Privacy request”. We may need proportionate information to verify your identity. We normally respond within one month, subject to applicable legal extensions.
You may also complain to the Information Commissioner’s Office. Contacting us first does not prevent you from contacting the ICO.
Service providers and further information
For details of how these providers handle information, see Krystal, SMTP2GO, tawk.to, Google, Wordfence, Calendly and TeamViewer.
This notice covers website visitors and enquiries. Customer-service and employee information may be covered by separate notices. You can contact Tek24 through our contact page or on 0208 938 8805 with questions about this notice.